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Terms of Use

This English version is a translation provided for reference. The Terms of Use and the Special Terms for Credit Card and Other Payments on this page are governed by the laws of Japan, and if there is any discrepancy between the Japanese version and this English version, the Japanese version shall prevail.

Kanal-WEB Terms of Use

Article 1 (Application)

These Terms of Use (hereinafter “these Terms”) set forth the conditions for using Kanal-WEB provided by bitRiver Inc. (hereinafter “the Company”). All users of the Service shall use the Service after agreeing to these Terms.

Article 2 (Definitions)

The terms used in these Terms are defined as follows.

  1. “The Service” means Kanal-WEB provided by the Company.
  2. “User” means an individual or corporation that has agreed to these Terms and uses the Service.
  3. “Service Agreement” means the agreement concluded between the Company and a User concerning use of the Service.
  4. “Connection Information” means secret keys and other information issued by the Company to a User for using the Service.
  5. “Third Party” means any person other than the User and the Company, including customers to whom the User provides services, etc. by using the Service.

Article 3 (Provision of the Service)

  1. The Company shall provide the Service to Users, and Users shall use the Service in accordance with the methods designated by the Company.
  2. The Company may change or suspend the content of the Service as necessary.

Article 4 (Service Period)

  1. When a User uses the Service on a monthly basis (hereinafter “Monthly Use”), the service period shall be one month starting from the first day of the month following the month in which the Service Agreement is concluded. The minimum service period is one month. If the User does not complete the cancellation procedures by the deadline set forth in Article 14 (Termination and Suspension of Use) of these Terms (or by a separately specified cancellation deadline, if any), the agreement shall be automatically renewed on the same terms for a further month from the first day of the month following the cancellation deadline, and the same shall apply in subsequent months.
  2. When a User uses the Service on an annual basis (hereinafter “Annual Use”), the service period shall be one year starting from the first day of the month following the month in which the Service Agreement is concluded. The Company does not accept downgrades or changes to Monthly Use during the service period and will not refund any service fees already paid. If the User does not complete the cancellation procedures by the deadline set forth in Article 14 (Termination and Suspension of Use) of these Terms (or by a separately specified cancellation deadline, if any), the agreement shall be automatically renewed on the same terms for a further year from the first day of the month following the cancellation deadline, and the same shall apply in subsequent years.
  3. Unless otherwise provided in these Terms, the Service Agreement may not be canceled after it is concluded, nor terminated during the service period.

Article 5 (Formation of the Agreement)

  1. A person wishing to use the Service (hereinafter “Applicant”) shall apply for use of the Service in accordance with the methods prescribed by the Company after agreeing to these Terms.
  2. The Applicant shall be deemed to have agreed to these Terms upon completing the application.
  3. The Company may refuse an application if the Applicant falls under any of the following, and shall have no obligation to inform the Applicant of the reason for the refusal.
    • The Applicant has provided false information
    • The Applicant has violated these Terms in the past
    • The Company determines that it would be difficult, for reasonable reasons, to continue providing the Service
    • Any other case in which the Company deems the application inappropriate
  4. The Service Agreement is formed when the Applicant, having agreed to these Terms and the other terms set by the Company for use of the Service, applies for use of the Service by the method prescribed by the Company, and the Company, after conducting its prescribed review, notifies the Applicant of its acceptance.

Article 6 (Responsibility for Managing Connection Information and Admin Apps)

  1. Users are responsible for properly managing the Connection Information (including secret keys) issued to them by the Company and the admin apps provided (including kintone plug-ins and apps) for use of the Service.
  2. Users are responsible for properly managing kintone and related services used with the Service, including access control.
  3. If Connection Information becomes known to a Third Party, the User shall contact the Company immediately.
  4. The Company bears no liability whatsoever for any direct, indirect or other damage arising from Connection Information becoming known to a Third Party.

Article 7 (Maintenance of Settings)

  1. Users shall, at their own responsibility and expense, keep the settings of their terminal equipment and their usage environment compatible with the requirements for using the Service.

Article 8 (Prohibited Acts)

Users shall not engage in any of the following acts when using the Service.

  1. Acts that violate or may violate laws and regulations or public order and morals
  2. Acts that interfere or may interfere with the operation of the Service
  3. Acts that infringe the copyrights, intellectual property rights, trademark rights, privacy or other rights of the Company, other Users or Third Parties
  4. Acts that cause disadvantage to the Company, other Users or Third Parties
  5. Analyzing or modifying the specifications of the Service
  6. Phishing
  7. Registering or providing information or data containing harmful programs
  8. Sending large volumes of information using the communication functions of the Service, indiscriminately sending emails, etc. to specific users against their will, or delivering emails to recipients who have not given prior consent
  9. Selling the Service for commercial purposes without the Company’s prior consent
  10. Disclosing undisclosed vulnerability information about the Service without the Company’s consent
  11. Circumventing legitimate means of access, including by sending malicious data, to steal or transmit data illegitimately
  12. Any other act the Company deems inappropriate

Article 9 (Protection of Personal Information)

  1. Responsibilities of the Company
    • The Company shall properly manage the personal information of Users and the personal information stored on the Service in accordance with its separately established privacy policy, and shall not provide it to third parties without the prior consent of the individual, except as required by law.
    • Neither the Company nor the cloud providers that make up the Service has ownership of, or the right to use for other purposes, the data of Users and the data stored on the Service.
  2. Responsibilities of Users
    • When using the Service, Users shall, at their own responsibility, properly manage the personal information of Third Parties (such as customers to whom the User provides services, etc. by using the Service) stored on the Service, and handle it in accordance with laws and regulations.
    • When a User handles the personal information of Third Parties using the Service, the User shall obtain the necessary consent, and the Company bears no responsibility for it.

Article 10 (Protection of the Personal Information of Third Parties Using My Pages and Forms)

  1. For Third Parties who use the My Pages and forms that the User builds with the Service, the User is responsible for establishing appropriate terms of use, etc. and obtaining the necessary consent for the handling of personal information.
  2. The Company bears no responsibility whatsoever for the handling of the personal information of the Third Parties set forth in the preceding paragraph.

Article 11 (Restrictions on Data Access)

The Company shall not access data stored by Users on the Service unless it determines that the access serves any of the following purposes.

  • For the safe operation of the service system
  • To prevent problems with the Service or its systems
  • To resolve a support issue when a User requests it in connection with that issue
  • To identify the nature of a system failure
  • To generate usage data

Article 12 (Fees and Payment)

  1. Users shall pay the usage fees set by the Company (hereinafter “Service Fees”) for use of the Service. The Company will not refund fees received under any circumstances.
  2. Fees vary according to the plan selected by the User.
  3. Settings and fees for services managed or provided by businesses other than the User and the Company, such as kintone and DNS servers, are not included in the Service Fees.
  4. The payment method, payment deadline, etc. for the Service Fees shall be specified separately by the Company.
  5. If a User delays payment of the Service Fees, the Company may suspend provision of the Service or terminate the Service Agreement in accordance with Article 13.
  6. When revising the Service Fees, the Company shall notify Users at least 30 days before the revision date via the Service’s website, the registered email address, or a contact method individually agreed with the User.
  7. Revised Service Fees apply to invoices on or after the effective date stated in the notice under the preceding paragraph, and a User who continues to use the Service up to the effective date is deemed to have agreed to the new fees.
  8. A User who does not agree to a revision of the Service Fees may cancel the Service Agreement by the effective date.

Article 13 (Late Payment and Automatic Termination)

  1. If a User delays payment of the Service Fees, the Company may take the following actions.
    • Send the User a payment reminder once 7 days have passed since the payment deadline.
    • Temporarily suspend the Service once 14 days have passed since the payment deadline.
    • Terminate the Service Agreement without any notice or demand from the Company once 30 days have passed since the payment deadline.
  2. If the Service Agreement is terminated under the preceding paragraph, the User agrees that the User’s data will be deleted and cannot be restored.
  3. The Company bears no liability whatsoever for damage arising from late payment of the Service Fees or from termination of the Service Agreement under this Article.

Article 14 (Termination and Suspension of Use)

  1. If a User falls under any of the following, the Company may suspend the User’s use of the Service or terminate the Service Agreement without any notice or demand.
    • The User has violated these Terms
    • Payment of the Service Fees cannot be confirmed (subject to the provisions of Article 13)
    • Any other case in which the Company deems the User’s use of the Service inappropriate
  2. Users may cancel the Service Agreement by following the procedures prescribed by the Company.
    • The application must be made by the method prescribed by the Company by the 20th of the month in which the service period set in the Service Agreement expires.
    • If the application period in the preceding item has passed, the Service Agreement is renewed in accordance with Article 4, Paragraph 1 or 2.
  3. When the Service Agreement is canceled, the Company will delete all data on the Service after a certain period following completion of the cancellation procedures.
  4. The Company bears no liability whatsoever for damage incurred by the User or a Third Party in connection with the storage, deletion, backup, etc. of data after the Service Agreement ends.

Article 15 (Interruption and Suspension of the Service)

The Company may interrupt or suspend provision of all or part of the Service in the following cases.

  • When performing maintenance, inspection or updates of the Service
  • When an emergency occurs or is likely to occur due to natural disasters, incidents, the enactment, amendment or abolition of laws, or other force majeure
  • When it is difficult, or the Company determines that it is difficult, to provide the Service normally because of significant load or failures affecting the Service
  • Service interruptions caused by the cloud providers that make up the Service
  • When the Company recognizes that providing the Service could cause significant damage to Users and Third Parties, such as in a security incident
  • Any other case in which the Company determines that it needs to interrupt or suspend provision of the Service

Article 16 (Changes to and Discontinuation of the Service)

  1. The Company may change or discontinue the content of the Service without prior notice to Users.
  2. The Company is not liable for any direct or indirect damage arising from changes to or discontinuation of the content of the Service.

Article 17 (Notice upon Termination of the Service)

  1. When the Company ends provision of the Service, it shall, in principle, notify Users at least 60 days before the end date via the Service’s website, the registered email address, or a contact method individually agreed with the User.

Article 18 (Changes to These Terms)

  1. In any of the following cases, the Company may change these Terms by publishing on the Service’s website that these Terms will be changed, the content after the change and the effective date, and, where necessary, by notifying Users via the registered email address or a contact method individually agreed with the User.
    • When the change is in the general interest of the contracting parties.
    • When the change does not contradict the purpose of this agreement and is reasonable in light of the necessity of the change, the appropriateness of the changed content and other circumstances relating to the change.
  2. In addition to the case under the preceding paragraph, the Company may change these Terms after making the changed content known to Users in advance by announcing it on the Service’s website, by notifying the registered email address or a contact method individually agreed with the User, or by any other method prescribed by the Company. In this case, by using the Service after such notice, the User expresses consent to the changed content, and these Terms are changed upon that expression of consent.

Article 19 (Disclaimer)

  1. The Company does not guarantee the completeness, accuracy or usefulness of the Service.
  2. The Company bears no liability whatsoever for damage incurred by a User as a result of using the Service.
  3. The Company is not liable for damage arising from failures, interruptions, data loss, etc. of the Service.
  4. The Company is not liable for damage arising from deficiencies or errors in content configured by the User on the Service or applied through the customization function (the function of the Service for applying CSS, JavaScript files, etc. to the Service).

Article 20 (Limitation of Liability)

  1. If the Company or a User of the Service becomes liable for damages in connection with the Service, the liability is limited to an amount equivalent to one month of Service Fees for the month in which the User incurred the damage. However, in no event, whether in tort, contract or on any other legal basis, shall the Company be liable to a User or a Third Party for any indirect, incidental, special, collateral, consequential or punitive damages, including loss of business value or profits, business interruption, damage due to computer failure and any other commercial damage or loss, arising from the use or non-use of the Service and of other services through the Service. The same applies even if the Company had been informed in advance of the possibility of such damage, and where direct damage did not arise from causes attributable to the Company.
  2. If a User causes damage to the Company or a Third Party through use of the Service, the User shall compensate for that damage at its own expense and responsibility and may not claim any compensation or indemnity from the Company.
  3. If a dispute arises between a User and a Third Party through use of the Service, the User shall resolve the dispute at its own responsibility and may not make any request to the Company, including for arbitration or inquiry. If, in connection with such a dispute, the Company incurs compensation to the Third Party or other damage (including attorneys’ fees) due to the User’s intent or gross negligence, the Company may seek reimbursement of that amount from the User.

Article 21 (Ownership of Rights)

  1. Intellectual property rights relating to the Service provided by the Company belong to the Company or to right holders authorized by the Company.
  2. By using the Service, Users represent and warrant to the Company that they will not infringe intellectual property rights relating to the Service.

Article 22 (Exclusion of Anti-Social Forces)

  1. Users represent that they do not currently fall under, and covenant that they will not in the future fall under, any of the following: organized crime groups, members of organized crime groups, persons for whom five years have not passed since they ceased to be members of organized crime groups, quasi-members of organized crime groups, companies related to organized crime groups, corporate racketeers (sokaiya) and the like, racketeers claiming to be social or political activists, special intellectual violent groups and the like, or other persons equivalent to these (hereinafter collectively “Organized Crime Groups, etc.”), and that they do not fall under any of the following items.
    • (1) Having a relationship in which Organized Crime Groups, etc. are recognized as controlling management
    • (2) Having a relationship in which Organized Crime Groups, etc. are recognized as substantially involved in management
    • (3) Having a relationship recognized as unjustly using Organized Crime Groups, etc., such as for the purpose of obtaining unjust profit for oneself, one’s company or a third party, or of causing damage to a third party
    • (4) Having a relationship recognized as involving the provision of funds or other benefits to Organized Crime Groups, etc.
    • (5) Officers or persons substantially involved in management having a socially reprehensible relationship with Organized Crime Groups, etc.
  2. Users covenant that they will not, by themselves or through a third party, engage in any of the following acts.
    • (1) Violent demands
    • (2) Unjust demands beyond legal responsibility
    • (3) Threatening behavior or the use of violence in connection with transactions
    • (4) Damaging the Company’s credibility or obstructing the Company’s business by spreading rumors or by using fraudulent means or force
    • (5) Any other act equivalent to the preceding items
  3. If a User falls under any of the following items, the Company may terminate the Service Agreement without any demand or notice to the User.
    • (1) The User is a member of Organized Crime Groups, etc. or falls under any item of Paragraph 1, or has engaged in an act falling under any item of the preceding paragraph, or the Company determines that this is the case.
    • (2) The User has made a false declaration regarding the representations or covenants in Paragraph 1 or the preceding paragraph, or the Company determines that the User has done so.
  4. The Company bears no liability whatsoever for damage incurred by the User as a result of termination under the preceding paragraph.
  5. Users shall respond in good faith to inquiries made by the Company to confirm that neither the User, nor its officers or employees, nor any third party is a member of Organized Crime Groups, etc. or falls under any item of Paragraph 1, and that none of them engages in any act falling under any item of Paragraph 2.

Article 23 (Governing Law and Jurisdiction)

  1. These Terms are governed by the laws of Japan.
  2. The Company and Users agree that the Hiroshima District Court or the Hiroshima Summary Court shall have exclusive jurisdiction as the court of first instance over all disputes arising from or relating to these Terms.

Kanal-WEB Special Terms for Credit Card and Other Payments

Article 1 (Application of These Special Terms and Relationship with the Basic Terms)

  1. These Special Terms set forth the rights and obligations between the Company and Users who introduce or use payment methods such as credit card payments in the Service. These Special Terms do not apply to Users of the Service who do not use the Payment Function.
  2. These Special Terms form part of the Kanal-WEB Terms of Use (hereinafter the “Basic Terms”), and the provisions of the Basic Terms apply to matters not specified in these Special Terms.
  3. If the provisions of these Special Terms conflict with those of the Basic Terms, the provisions of these Special Terms prevail.

Article 2 (Definitions)

In addition to the terms defined in the Basic Terms, the terms used in these Special Terms are defined as follows.

  • (1) “Payment Function” means the function built into the Service that enables a Payment Function User to accept payments and settlements by credit card, etc. from third parties (hereinafter “Purchasers”) through websites, etc. built with the Service.
  • (2) “Payment Function User” means a User of the Service who, having agreed to these Special Terms, has applied to use the Payment Function and whose use has been approved by the Company.
  • (3) “Purchaser” means a third party who purchases products, services, content, etc. provided by a Payment Function User through the Service and pays and settles using the Payment Function.
  • (4) “Payment Service Provider” means GMO Epsilon, Inc., with which the Company partners to provide the Payment Function in the Service.
  • (5) “fincode byGMO” means the online payment service provided by the Payment Service Provider.

Article 3 (Application and Review)

  1. A User wishing to use the Payment Function shall, after agreeing to these Special Terms, apply to use the Payment Function (hereinafter “Application”) in accordance with the method designated by the Company.
  2. The Payment Function is available only to corporations lawfully established in Japan (individual Users may not use the Payment Function in the production environment, except where separately permitted by the Company, such as for use in a test environment).
  3. Before use of the Payment Function begins, the Company, the Payment Service Provider and partner payment companies such as card companies conduct their prescribed reviews. As a result of the review, an Application may not be approved, and the User shall raise no objection to this.
  4. If the Company or the Payment Service Provider determines that it would be difficult to provide the Payment Function, for example because the review was not passed, the Company may reject the Application without disclosing the reason.
  5. If the Application is approved as a result of the review under Paragraph 3, the User may use the Payment Function.

Article 4 (Grant of Agency Authority)

Payment Function Users grant the Company the authority to act as their agent in concluding agreements on changes to usage fees, etc. between the Payment Service Provider and the Payment Function User.

Article 5 (Binding Effect of and Compliance with the fincode Terms of Use)

By agreeing to these Special Terms, or by continuing to use the Payment Function in the Service, Payment Function Users agree to be bound by, and shall comply with, the “fincode byGMO Terms of Use” prescribed by the Payment Service Provider.

Article 6 (Consent to the Provision and Sharing of Information)

  1. When using the Payment Function, Payment Function Users shall provide accurate and complete information to the Company and the Payment Service Provider.
  2. Payment Function Users consent to the sharing, between the Company and the Payment Service Provider, of the information under the preceding paragraph and of transaction information relating to the use of “fincode byGMO” provided by the Payment Service Provider.

Article 7 (Fees, Charges and Settlement of Sales Proceeds)

  1. Payment Function Users shall pay the Company, in consideration for use of the Payment Function, the payment option fee separately set by the Company, in accordance with Article 12 of the Basic Terms.
  2. Payment Function Users shall bear the payment processing fees and other costs arising from use of the Payment Function.
  3. Settlement of sales proceeds and the payout cycle to Payment Function Users follow the rules separately set by the Company or the Payment Service Provider.
  4. If actual costs, such as transfer handling fees separately set by the Company or the Payment Service Provider, arise when sales proceeds are transferred, the Payment Function User shall bear them.

Article 8 (Transactions with Purchasers and Dispute Resolution)

  1. Sales of products, provision of services, provision of content and other transactions between a Payment Function User and a Purchaser are based on a direct contractual relationship between the Payment Function User and the Purchaser, and the Company bears no responsibility whatsoever for such transactions.
  2. If a dispute arises between a Payment Function User and a Purchaser concerning delivery of products or services, refunds, cancellations or other matters, the Payment Function User shall resolve it at its own expense and responsibility and shall not cause damage or disadvantage to the Company or the Payment Service Provider.
  3. Regardless of the reason (and regardless of whether the Payment Function User acted intentionally or negligently), if a chargeback, refund request, cancellation of sales or refusal of payment is made by a Purchaser, a credit card company or the Payment Service Provider, or if a penalty or the like is imposed on the Company by the Payment Service Provider (hereinafter collectively “Chargebacks, etc.”), the Payment Function User shall bear the costs of such Chargebacks, etc. If the Company incurs any burden or damage due to such Chargebacks, etc., the Payment Function User shall compensate the Company in full for the costs borne and the damage incurred by the Company (including reasonable attorneys’ fees).
  4. If the Payment Service Provider charges costs to a Payment Function User due to Chargebacks, etc. and the Payment Function User’s sales balance is insufficient, so that the costs cannot be offset against sales proceeds, the Payment Function User shall pay the shortfall by the specified date in accordance with the instructions of the Payment Service Provider or the Company.

Article 9 (Suspension and Termination)

  1. If a Payment Function User falls under any of the following items, the Company may, without any notice or demand, temporarily suspend provision of the Payment Function or cancel the User’s registration (terminate the agreement).
    • (1) The User has violated the Basic Terms or these Special Terms
    • (2) The Payment Service Provider has decided to stop providing the Payment Function or has determined that continuing transactions is difficult
    • (3) Fraudulent use is suspected or a security problem has occurred
    • (4) The User falls under any item of Article 22 (Exclusion of Anti-Social Forces), Paragraph 3 of the Basic Terms
    • (5) Any other case in which the Company deems provision of the Payment Function inappropriate
  2. The Company bears no liability whatsoever for damage incurred by a Payment Function User due to suspension or termination under the preceding paragraph.
  3. If the agreement for use of the Service under the Basic Terms ends due to cancellation, termination or any other reason, the agreement for use of the Payment Function under these Special Terms also ends automatically at the same time.

Article 10 (Disclaimer)

  1. The Company’s liability for damages incurred by a Payment Function User in connection with use of the Payment Function is governed by Article 20 of the Basic Terms.
  2. Even if all or part of the Payment Function becomes unavailable, or payment processing or settlement is delayed or becomes impossible, due to system failures, maintenance, malfunctions or communication delays of third parties such as the Payment Service Provider, credit card companies, payment networks or communication lines, or due to changes in laws, regulations or guidelines, the Company bears no liability whatsoever for any resulting damage to Payment Function Users.

Supplementary Provisions

Established and effective September 1, 2023

Revised April 1, 2025

Revised November 1, 2026