Benefit application management system: applicants register applications, check review status, receive notices of missing items and reapply in Kanal-WEB, which connects to the benefit application management system in kintone. The administrative office registers mailed applications and reviews them, and local government staff also review and check them.

Benefit applications at local governments: too much time and effort?

With Kanal-WEB, application and review management are unified in kintone, and online applications are registered automatically.

Before and after

No more manual entry, more cases per person — faster from application to payment

Before: applications were mailed and information and payments were managed mainly in Excel. After introducing Kanal-WEB: applicants use a web application form, and staff share application intake, review status and payment status in kintone

Before kintone: eight steps, from mailing, filling in and returning the application, checking it and entering it by hand, to the bank transfer and mailing and receiving the payment notice. After kintone: five steps — apply via a form, check the application, make the transfer, send the payment notice and confirm receipt — cutting time and cost until payment

What you can do

What Kanal-WEB can do

Receive applications automatically

Information entered by applicants is stored in kintone automatically, saving the time and effort of mailing documents. Fewer paper forms also means going paperless.
Run benefit management smoothly, without delays

Review and check applications, notify applicants of missing items and accept reapplications, all online.
Less data entry no more mistakes

Application documents no longer need to be entered into the system, so there is less retyping and no transcription errors.
Search and check data smoothly

Information in kintone on the cloud is always up to date, so you can answer inquiries accurately.
Applicants check the latest status online

Applicants can check their applications and review status and receive notices from the local government online.
You can also set up a page where people who applied on paper check their status without logging in.
Mobile ready register and check on the go

Because it works on smartphones, applicants can apply and check their status on the go.

Features

Kanal-WEB features

Build and launch in a short time

Compared with custom development, you can build and launch in a short time. Even urgent projects can go live within two months. * Some have gone live within a month.
Highly secure authentication

A secure authentication platform links your systems with member information. Choose between self sign-up and member invitations. Handles heavy traffic.
Original design

Build in an original design that matches local government sites and logos.
Case study: Miratap (formerly Sanwa Company) built a well-designed B2B site in a short time
Flat costs as applicants grow

Kanal-WEB costs the same flat price as the number of users grows.
Even for projects with many applicants, costs will not rise.

Case studies

Kanal-WEB case studies

Used as a benefit BPO service for local governments

Building a platform that drives digitalization in public projects

Client

Anchor Co., Ltd.

Challenge

With a limited budget, issuing kintone accounts to each of about 1,000 stakeholders was difficult.

Solution

Stakeholders got their own accounts through Kanal-WEB. Activity data is gathered in kintone, yet no kintone accounts are needed for them. With only the secretariat holding kintone accounts, an efficient digital platform was built within budget.

Case study: Anchor Co., Ltd. solved the member count problem
Two-factor login and a custom domain met the local government’s requirements
Client

A BPO provider for local governments
Background
Tens of thousands of applicants were expected, raising concerns about cost
My Page, two-factor login and a custom domain were mandatory requirements from the local government, and they were looking for a matching service
They wanted a vendor who could also build the kintone side on a short schedule
Why they chose us
Met the local government’s requirements
Short time to introduce and go live
Handles heavy traffic in large projects with many applications, at a low cost
SMS two-factor authentication option

One-time passwords by SMS strengthen security

Custom domain option

Running My Page on your own domain builds trust
Paper applicants can view information without logging in
Client

A BPO provider for local governments
Background
A public page was needed for people without a My Page, such as paper applicants
The page had to match the local government’s site design
Why they chose us
A public page accessible without a My Page can be built
Original design customization (CSS) and a custom domain are possible
Public page for checking application status

People without a My Page can view information from kintone