Sen (General Incorporated Association) offers the construction industry an agency service that handles CCUS (Construction Career Up System) registration applications on clients' behalf.
The association introduced Kanal-WEB, which lets you build web forms and My Pages using kintone as the database. Even as applications grew roughly threefold, it achieved an application management platform that maintains customer response speed with a team of just a few people.
- Business: CCUS registration agency for the construction industry
- Challenge: Management and customer support stretched to the limit by a growing number of applications
- Solution: kintone and Kanal-WEB (kintone-integrated web forms and My Page)
- Results: Centralized application management / response speed maintained
Background
Why CCUS Application Services Demand Both Speed and Accuracy
CCUS (Construction Career Up System) is a national system for registering and managing the work history and qualifications of skilled construction workers. However:
- The registration process is complicated
- Many documents are required, so preparing applications takes time
For these reasons, demand for registration agency services is high in the construction industry. The association's strengths include:
- Application handling time: reduced by about 87% on average
- Among the fastest turnaround in the industry: applications filed as soon as the same day
Given these strengths, it was essential to build a system that would not slow down application management or customer support.
Challenges Before Implementation: A Growing Management Burden
The More Applications Came In, the Harder It Was to Keep Up
Tools used before implementation
- Google Forms
- Spreadsheets
- Trello
These worked fine when the business first launched, but as the number of applications grew, the following problems emerged.
- Customer information, application details, and support history were fragmented
- It was hard to see how data was related or to follow it chronologically
- Searching and checking took time, delaying responses to inquiries
Not being able to see the accurate status right away was a major reason customer support slowed down.
Selection Criteria
Keeping Application Management Simple with kintone at the Core
Key priorities
- Speed of launch
- A setup that can be flexibly improved
- UI/UX
- Realistic pricing
Why they chose kintone + Kanal-WEB
- kintone was already used in other businesses and well established among staff
- They wanted to link web application data with management data
- As a new business, they wanted to start with a minimal setup and grow it through ongoing improvements
For these reasons, the association decided to adopt Kanal-WEB, which provides kintone-integrated web forms and My Pages.
Solution: A kintone-Integrated Application Management My Page
Building an Application Management Platform That Connects Kanal-WEB and kintone
With Kanal-WEB handling the web forms and My Page and kintone serving as the database, the following information:
- Customer information
- Application details
- Support history and progress status
- Payment information
is all linked together and managed centrally.
The application form also supports tracking with Google Tag Manager (GTM). Integration with Google Analytics (GA) makes it possible to see the number of applications and where they come from, so the setup can also be used to improve operations.
Results: More Efficient Application Intake and Management
Response Speed Maintained Even with Three Times the Applications
- Applications: about 3x
- Team: still just a few people
- Customer response speed: maintained
The benefits they value most:
- Customer and application information is always managed in a linked state
- kintone's strong search capabilities enable quick responses to inquiries
- My Page activity logs (user actions) are visible, making it easy to check the status
In application management for the construction industry, the association has achieved operations that hold up even as the business scales.
Customer Feedback
A Practical Solution That Puts Speed First
To be honest, I'd rate the quality at about 60 out of 100.
But considering how quickly we could launch the service and the price, it's a passing grade. Another strength is that we can keep improving it flexibly. In fact, after launch, they took the complaints raised by our staff and built improvements, so it keeps getting easier to use as we run it.
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